Medical Billing Collector Info
Medical treatment can be expensive. Patients often find themselves caught with a bill for a high amount that they are unable to pay, either because their insurance doesn’t cover the costs, or because they don’t have insurance at all. In these cases, a Medical Billing Collector works with the patient to come up with a payment plan. Medical Billing Collectors also work with past due accounts, attempting to contact patients and help them determine a way to pay the overdue amount.
A Medical Billing Collector makes sure that the patient’s billing and payment history remains accurate and up-to-date. They call the patients to set up a payment schedule, and help them work on a payment budget if finances are tight. They also work on the customer’s behalf to appeal claims that have been turned down by the insurance company.
Medical Billing Collectors don’t have any person-to-person contact with customers, but they do need to talk to them on the phone regularly. Therefore, it is vital that have good people and communication skills. These interpersonal skills will help them put the patient at ease and make arranging a payment plan easier and more comfortable. Computer skills are also required, so that the Medical Billing Collector can manage computer databases that contain patient records. Basic math skills are also necessary in order to work out payment plans with patients.
Education & Training
Though most employers don’t require Medical Billing Collectors to have a college degree, they prefer their employees to be trained, preferably in the medical billing and coding field. A medical billing and coding degree will help them understand the medical terminology and codes being used on the bill, so it will be easier to communicate with the patient. Many programs offer basic math and computer classes, which will help better train the student for a Medical Billing Collector career.
According to a study done by the Bureau of Labor Statistics (www.bls.gov), the healthcare industry is predicted to grow 22% by 2018. This is due to the fact that the Baby Boomer population will require more care as they age.
Learn more about Medical Billing and related careers.